This Refund and Returns Policy governs the terms and conditions for refunds and returns of products purchased through www.machineindia.in (the “Site”) operated by Machine India (“us”, “we”, or “our”). By making a purchase on the Site, you agree to be bound by this policy.
1. Refund Eligibility
a. Damaged or Defective Products: If you receive a product that is damaged or defective, you may be eligible for a refund or replacement. Please contact us within [insert number] days of receiving the product to report any damage or defects.
b. Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please contact us within [insert number] days of receiving the order to arrange for a refund or replacement.
c. Unsatisfactory Products: If you are not satisfied with your purchase for any reason other than damage, defect, or incorrect order, you may be eligible for a refund or exchange. Please contact us within [insert number] days of receiving the product to discuss your options.
2. Return Process
a. Return Authorization: Before returning any product, you must contact us to obtain authorization and instructions for the return. Unauthorized returns will not be accepted.
b. Return Shipping: You are responsible for the cost of return shipping unless the return is due to damage, defect, or an incorrect order on our part. We recommend using a trackable shipping method and purchasing shipping insurance for returns.
c. Return Condition: Products must be returned in their original condition and packaging, with all accessories included. We reserve the right to refuse returns of products that are not in their original condition or do not meet our return criteria.
3. Refund Process
a. Refund Method: Refunds will be issued to the original payment method used for the purchase unless otherwise specified. Refunds may be issued as a credit to your account, a replacement product, or a refund to your original payment method, depending on the circumstances of the return.
b. Refund Timing: Refunds will be processed within [insert number] days of receiving the returned product. Please allow additional time for the refund to appear in your account depending on your payment method and financial institution.
4. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at admin@machineindia.in
5. Changes to This Policy
Machine India reserves the right to modify or replace this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new policy.
By making a purchase on our Site, you signify your acceptance of this Refund and Returns Policy. If you do not agree to this policy, please refrain from making any purchases on our Site.